Beegol logo, blue type, TRANS

25% reduction in unproductive technical visits

Once the provider knows that there has been a broadband drop, they can solve the issue in advance and notify the customer. But in case the customer contacts the provider before that, all service channels are in position to understand the problem that occurred and channel it to the appropriate solution.

When these actions were tested on our customers, we noticed a 25% reduction in unproductive visits, due to more problems being resolved or correctly forwarded to the proper area.