1/3 reduction in problem resolution time and
Contact Rate for mass events
Many times, service providers do not have real-time monitoring of their customers and fail to identify signal drops.
In addition to the problem of not identifying such drops, when the customer contacts the service provider, it is not known where and/or what the actual problem is and what is causing the interruption or degradation of the signal, resulting in delayed technician activation and problem resolution.
With real-time monitoring, Beegol is able to identify customers who have experienced problems, evaluate the type of problem and the common point of failure, all through AI.
By being more agile in solving the problem, there is greater accuracy in properly directing field teams. Also, our solution requires the service provider to proactively communicate with the customer about the situation, resulting in a significant drop in the numbers of operators being activated.